SHIPPING & RETURNS

Last updated June 27, 2023

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This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms.

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Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us. If you have any questions, do not hesitate to contact us!

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In-store pickup:

In-store pickup is available for all products listed on the Wavelength Lighting website. Pickups are available Monday - Friday 8am-6pm. Customers may use the main entrance or go directly to the shipping dock. For large, bulky, or heavy items we recommend that you park at the shipping dock for more convenient loading.

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Shipping Rates:

We offer standard shipping (3-4 days), next day and same day shipping. We offer international shipping to most countries. All times and dates given for delivery of the products are given in good faith but are estimates only. 

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Shipping rates vary depending on box size, delivery address and delivery method. Please contact us directly to get a shipping quote. For same day and next day shipping, orders must be placed before 2pm EST. Please note we only ship Monday-Friday. Once your order is packaged and shipped, you will receive an email with your tracking information.

 

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

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International Shipping:

We offer international shipping to most countries. Free shipping is not valid on international orders.

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Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

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For information about customs process:

• Email info@wavelengthlightinglic.com

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Other Shipping Restrictions:

• Orders only ship on business days, which are Monday - Friday

• To ensure same day and next day delivery orders must be placed before 2pm EST

• Orders cannot be shipped to P.O. boxes

• Free shipping is not valid on international orders.

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Delayed Shipping:

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

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For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

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Have questions about our shipping policy?

If you have any further questions or comments, you may contact us by

 

Phone: 678-827-1223

Email: info@wavelengthlightinglic.com

Contact Form